What is the role of demand management in IT service delivery?

• A. Describe available services
• B. Audits software licenses
• C. Performs performance reviews
• D. Forecasts demand to plan capacity

Answer: (D)

Demand management in IT service delivery is about forecasting how much IT capacity will be needed and when, so capacity planning can align resources with projected demand. By analyzing usage patterns and business activity, it provides a forward-looking view that informs how much computing power, storage, networking, and people should be available and when to adjust them. This proactive forecasting helps ensure service levels are met while avoiding the costs and risks of over- or under-provisioning, keeping services reliable and scalable as demand changes. That makes forecasting demand to plan capacity the best fit for this role. The other activities described address different areas: describing available services relates to the service catalog, auditing software licenses to asset/license management, and performing performance reviews to evaluate how services or vendors perform. None of those focus on predicting future demand and shaping capacity accordingly.