Which of the following are examples of enterprise systems?

• A. ERP, supply chain management, customer relationship management
• B. Word processing, spreadsheets, presentation software
• C. Personal finance apps
• D. Video editing suites

Answer: (A)

Enterprise systems are integrated software that coordinate and support broad business processes across the organization, using a shared data model so information is consistent across departments. ERP handles the core internal functions like finance, manufacturing, and human resources. SCM focuses on planning, sourcing, making, delivering, and returning goods throughout the supply chain. CRM tracks and manages interactions with customers, including sales, service, and marketing. Together, these systems provide a unified view of operations and enable real-time decision making across the enterprise.

Stand-alone productivity tools such as word processing, spreadsheets, and presentation software are designed for individual or small-team tasks and don’t integrate and coordinate core business processes across the whole organization. Personal finance apps target individual finances, not enterprise-wide operations, and video editing suites are specialized for media production. Therefore, ERP, SCM, and CRM exemplify enterprise systems.